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Product Liability Claims: Limiting Your Risk for Used Equipment Sales (Part 1)

Product liability claims can be devastating.  When people are injured by equipment or the equipment causes damage to property, millions of dollars can be at stake.  This is a recurring issue and all dealers pay for these claims either through […]

Customer Complaints: Dealer Liability for False Advertising Claims

All dealers have experienced customers that complain about the equipment they purchased from you.  Before you make a decision on how to respond, you will likely ask two questions:  What is the right thing to do for the customer relationship?  […]

Pay Attention to the Fine Print in Contracts

Has anyone ever advised you to read the fine print in a contract before you sign it?  While this advice is always sound, if you are like most people, you don’t typically follow this advice.  The print on the back […]

Sign Here, Please: Knowing Your Rights Under Dealer Protection Laws

As owners or managers of a dealership, you deal with contracts every day – from the complicated financing agreement or IT services agreement to a simple purchase order.  Even though all contracts have legal terms (many of you would say […]

Warranties: Not Just What You Say, Implied Warranties Are Part of Every Sale

Most dealers are well versed in the terms of express warranties that attach to product sales. These warranties are usually extended by a manufacturer and given to a customer with a new equipment purchase. There are also warranties that are […]

Applying Process Improvement to Tackle Dealership Issues with Legal Implications

I have been fortunate to have the opportunity to speak to many of you at association conventions or dealer meetings.  During those presentations, I try to update you on key legal issues impacting your dealerships.  Although I hope that information […]

Growing & Protecting Value through Process Improvement

I think I can safely make the following three statements about most dealers that have been in business for the past 10, 15 or 20 years or more:

The business model has changed and forced you to change priorities and learn […]

Merger Mania: Are Mergers the Best Path for Growing Dealer Organizations?

The equipment dealer industry has seen significant consolidation over the last several years and the pace is not slowing as dealers and manufacturers are pursuing ever larger dealer organizations and the resulting benefits that can be achieved if growth is […]